Shipping policy

Shipping Policy

Thank you for shopping with us! We’re committed to getting your order to you quickly, safely, and affordably. Please review our shipping policy below.

Processing Times

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your confirmation email.
You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.
During high-volume periods (sales, holidays, new releases), processing times may be slightly delayed.

Domestic Shipping

We currently ship within UK.
Shipping rates are calculated at checkout based on your order weight, size, and location.
Items are shipped by untracked Royal Mail 1st or 2nd class post.
Estimated delivery times: 2-3 business days (may vary by carrier).

International Shipping

We offer international shipping to select countries. Rates and available services will be displayed at checkout.
Please note: customers are responsible for any customs duties, taxes, or import fees charged by their country.
Delivery times vary by destination and may take 1-3 weeks.

Free Shipping

We offer free standard shipping on orders over £30 within the UK

Order Issues

We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.
If you experience an issue with delivery, please contact the carrier directly using your tracking number.
If your order arrives damaged, email us at info@pogofandango.co.uk with your order number and photos within 7 days of delivery so we can assist you.