Hey, we get it! Sometimes you want to know how quickly an order is going to arrive, or you just want to know more about placing an order with us. We've put together this page to help answer as many questions as we can think of. If your question isn't answered here feel free to contact us.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
How Do I Cancel My Order?
Unfortunately we won't be able to cancel your order if we have already started to make it, but give us a call to check.
Personalised items are very bespoke and as such are exempt from the Consumer Contracts Regulations 2014. If we've already started to make it, it is usually unlikely that we can resell something especially if it has a date or unusual name. As we are a small studio, we make orders as they come in and just don't have the room to store stock just-in-case someone places an order that matches the item you no longer want.
Can I Return Something?
Unfortunately we can't accept returns if you change your mind about a personalised item that we have already sent or started to make. We would love to be able to accept returns on personalised items, unfortunately we just can't unless the item is faulty, or in the rare case that we have made a mistake.
Our contact details can be found on our Contact Us page. Though we do love to talk, we are a busy studio, if your enquiry isn't urgent please email us and one of the team will get in touch asap.
We will work quickly to ship your order as soon as possible. We aim to make and send items out within 1-2 working days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured in our design studio in Cornwall, UK. Everything is made to order by real humans.
White card can, when cut with a laser, turn brown on the cut edges. We think this can look tatty, and as we want our cards to be treasured for years to come, we have sourced a cardstock that is better for laser cutting. We have worked hard to develop processes and equipment to minimise the scorching and brown marks that come with laser cutting card. Although a tiny bit of scorching may occur, we have done everything possible to reduce this. We love the card we use, and we think you'll love it too.
The short answer is... sometimes.
We don't always have the time to dedicate to custom design work, but it is always worth asking. Drop us an email with as much information as you can- what you'd like, when you need it by, the sort of design/style you have in mind, etc. And if we can help you out, we will.
If you don't ask, you don't get, and all that jazz...
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
I'm so glad you asked! You can follow us on Instagram, or Facebook. You can also leave us a glowing review over on Google (we love it when you do that, it really helps our small business to get found by new people).
You can also recommend us to everyone you know- we love it when people do that!
Anniversary Cards
