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FAQ

Hey, we get it! Sometimes you want to know how quickly an order is going to arrive, or you just want to know more about placing an order with us. We've put together this page to help answer as many questions as we can think of. If your question isn't answered here feel free to contact us.

FAQ


Shipping & Delivery

What Are Your Delivery Options?
We currently send all of our shipments via First Class Royal Mail.
UK
  • Order value upto £7.00 - £0.95
  • Order value upto £14.00 - £1.20
  • Order value upto £35.00 - £2.75
  • Order value over £35.00 - Free

We offer free shipping to UK addresses on orders of £35 or over.

We expect most orders being delivered within mainland UK to be received within 2 - 3 working days from dispatch. Order have been known to arrive earlier or later than this and is dependant on Royal Mail. Delivery may take longer during periods of time with Industrial Action.

International

  • Europe
  • Order values upto £14.50 - £3.50
  • Order values over £14.50 - £4.50
  • Rest Of World
  • Order values upto £14.50 - £3.75
  • Order values over £14.50 - £6.00
When Can I Expect My Order To Arrive?

Most orders arrive within 3 working days. During busier times orders may take a little longer and during quieter times orders may arrive sooner.

When Will You Dispatch My Order?

We aim to dispatch orders within 1 working day.


Returns and Refunds

How Do I Cancel My Order?

Please give us a call, unfortunately we won't be able to cancel your order if we have already started to make it.

Personalised items are very bespoke and as such are exempt from the Consumer Contracts Regulations 2014. If we've already started to make it, it is usually unlikely that we can resell something especially if it has a date or unusual name. As we are a small studio, we make orders as they come in and just don't have the room to store stock just-in-case someone places an order that matches the item you no longer want.

Can I Return Something?

Unfortunately we can't accept returns if you change your mind about a personalised item that we have already sent or started to make. We would love to be able to accept returns on personalised items, unfortunately we just can't unless the item is faulty, or in the rare case that we have made a mistake.


Orders

What Payment Methods Do You Accept?

We currently accept all major credit and debit cards including Visa, Mastercard, American Express, as well as PayPal. We only accept payments in GBP, British Pound Sterling (£), if you are ordering internationally, PayPal offers currency conversion.

What Happens When I Place An Order?

When we receive your order...

Artwork is drawn up with any personalisation.

Your card is then laser cut on one of our 5 machines.

A member of the team makes up your card with your chosen insert paper and envelope

It is then lovingly packed, franked and sent out. Our post is collected daily by our super lovely posties (who are mostly called Andy or Mark)


General

How Can I Contact You?

Our contact details can be found on our Contact Us page. Though we do love to talk, we are a busy studio, if your enquiry isn't urgent please email us and one of the team will get in touch asap.

What Is Laser Cutting?

All of our products are cut using a high power, computer controlled laser. Each of our laser cutters are powerful enough to cut through materials such as wood, plastic, card and paper. This technology allows us to quickly and accuratly produce precisely cut or engraved, intricate patterns and designs.

Are You Considering World Domination With All These Lasers?

We have a lot of lasers! However they just aren't powerful enough to take over the world... just yet...

Not answered your question?

Contact Us